Helpful Information
Technical and order-planning information for engineered hardwood flooring projects—from samples and installation to freight delivery and warranty.
Order Samples
Confirm product color, grain and natural variation in the actual project lighting.
Open →PlanningInstallation Guide
Review project conditions, subfloor preparation and installation considerations.
Open →LogisticsShipping & Delivery
Understand how freight is quoted after product quantity and delivery area are confirmed.
Open →Product SupportWarranty
Review warranty information and the conditions that apply to flooring products.
Open →Order SupportReturns & Cancellations
Review order changes, cancellations and return support before placing an order.
Open →QuestionsFlooring FAQ
Quick answers about products, samples, box coverage, freight and project ordering.
Open →Planning a full project?
Send the product or color, grade, approximate square footage and project ZIP code for project-based material pricing.
Request Project QuoteDesigner, builder or contractor?
Use the trade program for ongoing project support and product sourcing.
Trade Program