Shipping & Freight Delivery
HardwoodLA is operated by Pacific Modern Solutions. Our primary local service and delivery area is the Los Angeles area and surrounding communities within approximately 100 miles, subject to product availability, route access and delivery conditions.
Full flooring orders are heavy, oversized building materials and normally ship by pallet through commercial freight or project-specific local delivery. Unless expressly stated otherwise, product prices do not include flooring freight.
Freight Quotes
Freight and delivery charges depend on product quantity, total weight, warehouse origin, delivery ZIP code, residential or commercial destination, liftgate needs and other access conditions. HardwoodLA will confirm the applicable freight or delivery charge before a flooring order is finalized for shipment.
Curbside Delivery
Unless another service is specifically included in writing, freight delivery should be considered curbside delivery to a safe and reasonably accessible location. It does not automatically include inside delivery, room-of-choice delivery, hand unloading, stairs, installation or moving material into a garage or residence.
Delivery Conditions
Please tell HardwoodLA before shipment about gated properties, narrow roads, steep driveways, apartments, limited-access buildings, construction sites, truck restrictions or other unusual conditions. Additional carrier charges caused by undisclosed conditions, redelivery, reconsignment, storage, detention or an unavailable recipient may be the customer's responsibility.
Inspecting Freight
Before signing the delivery receipt or Bill of Lading, inspect the shipment, count pallets and cartons, photograph the load and note visible damage or shortages on the carrier paperwork. Do not sign as received in good condition if visible damage exists.
Report visible freight damage to HardwoodLA within 48 hours whenever possible. Report concealed damage as soon as reasonably possible, preferably within 5 calendar days. Keep all packaging and damaged material until the claim is resolved, and do not install damaged flooring.
Delivery Timing
Processing, transit and delivery dates are estimates and are not guaranteed. Do not schedule demolition or installation until all material has arrived, has been inspected, quantities have been confirmed and any required acclimation has been completed.
Samples
Flooring samples may ship separately by parcel carrier. Sample availability, cost and shipping terms can vary by product.
Local Pickup
Local or warehouse pickup may be available for certain products by prior confirmation. Do not travel to a warehouse without a confirmed pickup appointment.
Contact
Pacific Modern Solutions dba HardwoodLA
1050 W Alameda Ave #511
Burbank, CA 91506
United States
Email: pacificmodernsolutions@gmail.com
Phone: 747-717-9499