Refund policy
HardwoodLA Return & Refund Policy
Effective Date: September 17, 2026
HardwoodLA is operated by Pacific Modern Solutions.
Eligible products may be returned within 30 calendar days of delivery, subject to the conditions below.
Return Authorization
All returns require prior written authorization from HardwoodLA.
Do not ship flooring or other products back until you receive return instructions from us. Unauthorized returns may be refused.
Eligible Returns
To qualify for a return, flooring must:
- Be returned within 30 calendar days of delivery.
- Be in full, unopened cartons.
- Be in original manufacturer packaging.
- Be unused and uninstalled.
- Not be cut, altered or modified.
- Be clean, dry and in resalable condition.
- Have no damage caused after delivery.
- Receive prior Return Authorization from HardwoodLA.
All returned material is subject to inspection before a refund is approved.
Restocking Fee
Approved flooring returns are subject to a 25% restocking fee unless HardwoodLA confirms otherwise in writing.
If a manufacturer, distributor or special-order product has a different restocking requirement, that requirement will be disclosed before the return is authorized.
Shipping and Freight Charges
Original shipping, freight, residential delivery, liftgate, limited-access, handling and other delivery-related charges are non-refundable unless the return resulted from a verified HardwoodLA shipping error.
The customer is responsible for return freight and shipping costs unless HardwoodLA confirms otherwise in writing.
Flooring returned by freight must be properly packaged and palletized for transportation.
Non-Returnable Products
The following products are generally final sale:
- Opened cartons.
- Installed flooring.
- Cut or altered flooring.
- Special-order products.
- Custom or made-to-order products.
- Clearance or closeout products.
- Products marked Final Sale.
- Discontinued products.
- Samples.
- Moldings and trim.
- Stair parts.
- Adhesives.
- Underlayment.
- Installation accessories.
- Products damaged after delivery.
Installed Flooring
Customers and installers must inspect all flooring before installation.
Do not install material that appears damaged, incorrect or visually unacceptable.
Once flooring has been installed, cut, glued, nailed, stapled or otherwise incorporated into a project, it is not eligible for an ordinary return.
Installation may affect eligibility for refund, replacement or warranty coverage for conditions that reasonably should have been identified before installation.
Natural Wood Variation
Hardwood is a natural product.
Variation in color, grain, knots, mineral streaks, character, texture and tone between boards is normal.
Character Grade flooring generally contains more visible knots, mineral variation and natural movement than Select Grade flooring.
Normal natural variation is not considered a manufacturing defect.
Samples and Product Images
Product photographs and samples represent the general appearance of a floor.
Computer screens, mobile devices, photography and lighting conditions can affect how a product appears.
A small sample cannot represent every board in a full flooring order.
We strongly recommend reviewing a physical sample in the project space before placing a full flooring order.
Damaged Freight
Inspect every flooring shipment when it arrives.
Before signing the delivery receipt or Bill of Lading:
- Count the pallets and cartons.
- Inspect the packaging.
- Look for crushed cartons, punctures, water damage or other visible damage.
- Clearly note visible damage or shortages on the carrier paperwork.
- Take photographs.
Please notify HardwoodLA of visible freight damage within 48 hours of delivery whenever possible.
Concealed damage should be reported as soon as reasonably possible, preferably within 5 calendar days of delivery.
Keep all packaging and damaged material until the claim is resolved.
Do not install damaged flooring.
Incorrect Product or Quantity
If HardwoodLA ships an incorrect product, grade or quantity, contact us promptly and do not install the material.
Once verified, HardwoodLA will work with you to correct the order.
Manufacturing Defects
Potential manufacturing defects are handled separately from ordinary returns.
Do not install flooring that you believe may be defective.
Contact HardwoodLA with photographs, product labels, carton information and a description of the issue.
Manufacturer warranty procedures may apply.
Excess Flooring
Unopened full cartons remaining after installation may qualify for return if all requirements of this policy are satisfied.
We recommend keeping extra flooring for future repairs because colors, manufacturing runs and products can change or become discontinued.
Exchanges
Approved exchanges are generally handled as:
- An authorized return of the original product; and
- A new order for the replacement product.
Any applicable price difference, freight, taxes or restocking charges will apply.
Order Cancellations
Contact HardwoodLA immediately if an order needs to be cancelled.
Stock orders may be cancelled without return freight only if the order has not entered fulfillment or shipped.
Special-order, made-to-order or allocated products may be non-cancellable or subject to cancellation or restocking charges.
Once an order has shipped, it is subject to this Return & Refund Policy.
Refund Processing
Approved refunds are issued after returned merchandise arrives at the designated warehouse and passes inspection.
Please allow approximately 7–10 business days after inspection for HardwoodLA to process an approved refund.
Additional processing time may be required by your bank or payment provider.
Applicable restocking fees, freight and other authorized charges may be deducted from the refund.
Consumer Rights
Nothing in this policy limits rights or remedies that cannot legally be waived under applicable federal, California or other applicable consumer protection law.
Contact
Pacific Modern Solutions dba HardwoodLA
1050 W Alameda Ave #511
Burbank, CA 91506
United States
Email: pacificmodernsolutions@gmail.com
Phone: (747) 717-9499
Website: hardwoodla.com