Return & Refund Policy
HardwoodLA is operated by Pacific Modern Solutions. Eligible products may be returned within 30 calendar days of delivery, subject to the requirements below.
Return Authorization
All returns require prior written authorization from HardwoodLA. Do not ship flooring back until you receive return instructions. Unauthorized returns may be refused.
Eligible Returns
To qualify, flooring must be in full, unopened cartons, in original manufacturer packaging, unused, uninstalled, uncut, unaltered, clean, dry and in resalable condition.
Restocking Fee
Approved flooring returns are subject to a 25% restocking fee unless HardwoodLA confirms otherwise in writing. If a manufacturer or distributor applies a different fee, it will be disclosed before return authorization.
Shipping Charges
Original freight, shipping, liftgate, residential delivery, limited-access and handling charges are non-refundable unless the return results from a verified HardwoodLA shipping error. Return freight is the customer's responsibility unless HardwoodLA agrees otherwise in writing.
Non-Returnable Items
- Opened cartons
- Installed, cut or altered flooring
- Special-order, custom or made-to-order products
- Clearance, closeout, discontinued or Final Sale products
- Samples
- Moldings, trim and stair parts
- Adhesives, underlayment and installation accessories
- Products damaged after delivery
Installed Material
Inspect all flooring before installation. Do not install material that appears damaged, incorrect or visually unacceptable. Installed, cut, glued, nailed, stapled or otherwise incorporated flooring is not eligible for ordinary return. Installation may affect return or warranty eligibility for conditions that reasonably should have been identified beforehand.
Natural Wood Variation
Hardwood is a natural product. Variation in color, grain, knots, mineral streaks, texture, tone and other natural characteristics is expected and is not necessarily a defect. Character Grade normally displays more visible variation and natural character than Select Grade.
Damaged Freight
Inspect every shipment on arrival. Note visible damage or shortages on the delivery receipt or Bill of Lading before signing when possible, take photographs and contact HardwoodLA within 48 hours regarding visible freight damage. Concealed damage should be reported as soon as reasonably possible, preferably within 5 calendar days.
Incorrect or Potentially Defective Product
If the wrong product, grade or quantity is received, or you believe material may have a manufacturing defect, do not install it. Contact HardwoodLA with photographs, product labels and order information. Manufacturer warranty procedures may apply.
Refund Processing
Approved refunds are issued after returned merchandise reaches the designated warehouse and passes inspection. Please allow approximately 7–10 business days after inspection for HardwoodLA to process the refund. Additional bank or payment-provider processing time may apply. Approved restocking fees, return freight and other authorized charges will be deducted where applicable.
Contact
Pacific Modern Solutions dba HardwoodLA
1050 W Alameda Ave #511
Burbank, CA 91506
United States
Email: pacificmodernsolutions@gmail.com
Phone: 747-717-9499